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"How to Book" Training Videos
English language videos
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Video Training Guides
Download the Training Guides featured in our training videos.
Download the Training Guides featured in our training videos.
GETTING STARTED
Making & Modifying FIT & Group Reservations
FIT RESERVATIONS
Book a group on one cruise or back-to-back cruises.
FIT RESERVATIONS
Learn how to accept or change a stateroom or suite.
FIT & GROUP RESERVATIONS
Change a booking from Offered to Booked.
FIT & GROUP RESERVATIONS
Modify comments on a client's booking.
GROUP RESERVATIONS
Book a group on one cruise or back-to-back cruises.
GROUP RESERVATIONS
How to add reservations and create delegates on a group booking.
GROUP RESERVATIONS
How to allocate, edit, and release group staterooms.
UPDATE TRAVEL AGENT
How to change a travel agent on a booking.
ADD PROMO CODES & CLIENT REQUESTS
Promotions & Special Requests
PROMOTION CODES
How to include or remove a promotion code on a booking.
SPECIAL REQUESTS
Add your clients' medical, dietary, and other special requests.
ADD TOURS, INSURANCE, AND MORE
Add-On Products
ADD-ONS
Learn how to add or decline insurance on a reservation.
TRANSFERS
Add or cancel transfers on a booking.
FIT ADD-ONS
Update a booking with spirits, onboard credit, packages, and more.
FIT ADD-ONS
Add or cancel shore excursions on a booking.
FIT ADD-ONS
Add or cancel pre- or post-cruise land programs.
GROUP ADD-ONS
Add or cancel add-on amenities on a group booking.
GROUP ADD-ONS
Add or cancel shore excursions on a group booking.
GROUP ADD-ONS
Add or cancel pre- or post-cruise land programs for groups.
GROUP ADD-ONS
Add or cancel hotel stays on a group booking.
Air Enhancements Webinar | International
Immerse yourself into the world of Azamara Connect, we showcase how to make bookings, and how to fully maximise our enhanced air tool along with some hints & tips along the way.
PAY, CANCEL, REINSTATE BOOKINGS
Payment & Cancellations
PAYMENT
How to send a payment link and how to pay with a credit card.
CANCELLATION
Quickly cancel both types of reservations.
REINSTATE CANCELLATIONS
Reinstate a FIT or Group booking that was previously cancelled.
VIEW FCCS & ADD-ON CREDITS
Credits
CREDITS
How to view future cruise credits on a reservation.
