RezA Training Hub

Learn how to use RezA with our training resources below.

FIT Reservations

Group Reservations

Promotions

Payments

Add-Ons

Anything Azamara

GETTING STARTED

Video Training Guides

TRAINING VIDEO

FIT Bookings

How to Book FIT

TRAINING VIDEO

Group Bookings

How to Book Groups

RezA Basics

REZA LOG IN GUIDE

Trouble logging into RezA? View this guide to help.

How to Log Into RezA

REZA TERMS & DEFINITIONS

Unsure what something means? Check out this guide for help!

RezA terms & definitions

GETTING STARTED

FIT Reservations

FIT RESERVATIONS

Reservations by Occupancy

Book a single, double or triple occupancy stateroom

Make a Single Occupancy Booking Make a Double Occupancy Booking Make a Triple Occupancy Booking

FIT RESERVATIONS

Switch from Offered to Booked Status

Change a booking from offered to booked.

Switch Booking Status Guide

FIT RESERVATIONS

Update a Travel Advisor on a Reservation

Updating a Travel Agent on a Reservation

FIT RESERVATIONS

Add & View Reservation Comments

Modify comments on a client's booking.

FIT Comments Guide

FIT RESERVATIONS

Accept or Change a Stateroom

Learn how to accept or change a stateroom or suite.

Accept or Change a Stateroom Guide

FIT RESERVATIONS

Add a Back to Back Reservation

How to add a back-to-back reservation

FIT RESERVATIONS

How to cancel or reinstate an FIT Reservation

Quickly cancel your FIT reservation or reinstate a previously cancelled reservation.

Cancel FIT Reservation Reinstate FIT Reservation Guide

FIT RESERVATIONS

Add or cancel travel with for two reservations

Add Travel With for Two Reservations Cancel Travel With for Two Reservations

Group Reservations

GROUP RESERVATIONS

Group & Back to Back Group Reservations

How to make a Group Reservation and a Back to Back Group Reservation.

Make a Group Booking Guide Back to Back Cruises for Groups Guide

GROUP RESERVATIONS

Add Reservations & Create Delegates

How to add reservations and create delegates on a group booking.

Add Reservations & Delegates Guide

GROUP RESERVATIONS

Allocate, Edit & Release Staterooms

How to Allocate, Edit & Release Group Staterooms.

Allocate, Edit & Release Group Staterooms Guide

GROUP RESERVATIONS

Accept or Change a Stateroom for a Group

Learn how to accept or change a stateroom or suite for a group.

Accept or Change a Stateroom Group Guide

GROUP RESERVATIONS

Add & View Reservation Comments

How to add notes or comments to a Group reservation.

Add Notes To a Group Reservation

REINSTATE CANCELLATIONS

Reinstate a Cancelled Reservation

Reinstate a FIT or Group booking that was previously cancelled.

Reinstate FIT Booking Guide Reinstate Group Booking Guide

Promotions

FUTURE CRUISE CREDITS

How to View a Future Cruise Credit

ADD-ON CREDITS

How to View Add-On Credits

Learn how to view add-on credits for FIT or a Group.

How to View Add-On Credits for a Group How to View Add-On Credits for FIT

PROMOTION CODES

How to Add or Remove a Promo Code

How to View and Add A Promo Code Guide How to Remove a Promo Code Guide

Payments

PAYMENT

Payment Options

How to send a payment link.

How to send a payment link

PAYMENTS

Retrieve an Invoice and Guest E-Ticket

Learn how to retrieve a client invoice and e-ticket.

How to Retrieve an Invoice and E-Ticket

GROUP & FIT

Add-Ons

GROUP ADD-ONS

How to Add or Cancel Group Add-ons

Add or cancel add-on amenities on a group booking.

How To Add a Group Add-on How To Cancel A Group Add-on

GROUP ADD-ONS

Add or Cancel Group Shore Excursions

How to add or cancel shore excursions on a group booking.

Add Shore Excursions Guide Groups Cancel Shore Excursions Guide Groups

GROUP ADD-ONS

Add or Cancel Group Land Programs

How to add or cancel pre or post cruise land programs for Groups.

Add Group Land Programs Guide Cancel Group Land Programs Guide

FIT ADD-ONS

Add or Cancel an Add-on Item

Update a booking with spirits, onboard credit, packages, and more.

Add Add-on Guide Cancel Add-on Guide

FIT ADD-ONS

Add or Cancel Shore Excursions FIT

Add or cancel shore excursions on an FIT booking.

Add Shore Excursions Guide FIT Cancel Shore Excursions Guide FIT

FIT ADD-ONS

Add or Cancel Land Programs FIT

Add or cancel pre- or post-cruise land programs on an FIT booking.

Add Land Programs Guide FIT Cancel Land Programs Guide FIT

Additional Add-Ons

ADD-ONS

Add or Cancel Hotel Stays for FIT & Group

Learn how to add or cancel hotel stays.

Hotel Booking Guide Hotel Cancellation Guide

ADD-ONS

Add or Decline Travel Insurance

Learn how to add or decline insurance on a reservation.

Add or Decline Insurance Guide

ADD-ONS

Add Or Cancel Air to a reservation

Learn how to add or cancel air on a reservation.

Add Air on a reservation Cancel Air on a reservation

ADD-ONS

Add or Cancel a gift card on a reservation

Learn how to add or cancel a gift card order on a reservation.

Add a gift card on a reservation Cancel a gift card on a reservation

TRANSFERS

Add or Cancel Transfers

Add or cancel transfers on a booking.

Add Transfers Guide Cancel Transfers Guide

SPECIAL REQUESTS

Add or Remove a Special Request

Add your clients' medical, dietary, and other special requests.

Add A Special Request Guide Cancel Request Guide

NEW ADVISOR HOTLINE

Anything Azamara

New to Azamara? Introducing our dedicated hotline for new-to-industry travel advisors. Call us at 888-575-9782. Your go-to resource for getting started with Azamara. Learn more about the brand, what’s unique about our cruise line, and why your clients will love us.

Why Azamara Cruises